Creating Customer Evangelists: Photos

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Jim Parker (left) is CEO of Southwest Airlines. Said Parker when he and Colleen Barrett were elevated to take over the duties of legendary founder Herb Kelleher: We decided that Colleen would take all of the smoking, and I would handle all of the drinking.

TALL TEXAN: Jim Parker (left) is CEO of Southwest Airlines. Said Parker when he and Colleen Barrett were elevated to take over the duties of legendary founder Herb Kelleher, "We decided that Colleen would take all of the smoking, and I would handle all of the drinking." (March 2002)

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